Shipping & Returns
All products sold by Ugg Boots Store are covered by 30 day manufacturer's warranty. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 21 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding delivery and 15% re-stocking/processing fee. All shipping costs associated with the return of goods are the responsibility of the consumer. Please make sure you are at home when the packages will be arrived.
All the packages will be mailed inside another box!!
After placing orders,please check your email here to get order confirmation,and you also can track your order online with clicking the botton of "Order Tracking" at our website!
Return policy
We use International Express Service for all international deliveries. Please allow around 5-10 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address we email you after you get our feedback here!
Exchanges
We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
Order Cancellation
Should you wish to cancel your order, you must email us immediately. 15% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
